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Retail projects carry a unique set of challenges as against other industries like construction or IT; maintaining competitive advantage, and enhancing customer experience leading to direct impact on financial returns.
Members in retail project management can really benefit from a structured approach that project management frameworks and methodologies provide.
Projects can be as diverse as Customer oriented (e.g. customer segmentation, market analysis, demand forecasting, etc.), Service quality oriented (e.g. online transactions, fraud detection, waiting time reduction, faster deliveries, etc.), Product development, Facility oriented (e.g.design, construction, and maintenance of buildings, etc.), logistics, supply chain, technology-based improvements and many more.
The recent pandemic has also created disruptions in traditional supply chain models and has seen a surge in preference for online purchases. The number of customers can also be massive! Delays in project delivery or errors in newly implemented systems can impact many customers in the retail industry or worse gain unnecessary media attention. You just have to get it right the first time! Retail project managers who lack training on formal project management often find themselves struggling to juggle between resource allocation, operational versus project deliverables, delayed timelines, and cost overruns.
Members in retail project management can really benefit from a structured approach that project management frameworks and methodologies provide.This directly leads to faster launch of projects, higher chances of meeting business objectives, minimized failure rates, enhanced customer service quality, faster turnaround times, competitive edge and improved financial returns.
Seeking top-notch Project Management Services?
Planning to develop your Project Management Practice into a Project Management Center of Excellence?
Looking for face to face or virtual live training?
Want to provide the best of all worlds to your employees?
Want your team to experience and be part of a live project management simulation?
Looking for e-learning self-paced sessions with or without instructor support?
Do you or your team members need help with any specific aspect of Project Management?
A leading retail chain was struggling to monitor their growing number of large projects across multiple outlets and business streams. Several similar projects needed to be deployed in rapid succession across multiple geographically dispersed outlets. Large number of teams and merchandisers increased communication challenges. Consumers expected similar and seamless experience across all brick-and-mortar outlets and online platforms. Several outsourced suppliers further increased risk.
After a study of their existing process, Workle team helped evolve their existing process to a custom and effective retail project management methodology and balanced scorecards which suits their project environment.
The Project and Program Managers greatly benefited from the project monitoring trainings, tools and dashboards. They soon had a systemic visibility over the KPIs across all projects – in terms of schedule performance, budget performance, risk status, quality compliance, customer satisfaction, benefits realization, resource utilization and employee skill development.
95% adoption rate
95% of the retail Project Managers had transitioned and were completely comfortable to use the newer project monitoring systems within 4 weeks of training and support.
90% projects reported on time delivery
Within the next 6 months, 90% projects reported on time delivery, 88% projects reported delivery within costs and an increase in early detection of issues by 60%.
Reduction in team member stress
Optimized processes and effective processes reduced overall team member stress and enhanced customer Experience.
Learning solutions for the Workplace
Customized. Experiential. Practical. Measurable.
Workle Corporate Consulting Inc.
Greater Toronto Area, Ontario,
Canada