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A leading retail chain was struggling to monitor their growing number of large projects across multiple outlets and business streams. Several similar projects needed to be deployed in rapid succession across multiple geographically dispersed outlets. Large number of teams and merchandisers increased communication challenges. Consumers expected similar and seamless experience across all brick-and-mortar outlets and online platforms. Several outsourced suppliers further increased risk.
After a study of their existing process, Workle team helped evolve their existing process to a custom and effective retail project management methodology and balanced scorecards which suits their project environment.
The Project and Program Managers greatly benefited from the project monitoring trainings, tools and dashboards. They soon had a systemic visibility over the KPIs across all projects – in terms of schedule performance, budget performance, risk status, quality compliance, customer satisfaction, benefits realization, resource utilization and employee skill development.
95% adoption rate
95% of the retail Project Managers had transitioned and were completely comfortable to use the newer project monitoring systems within 4 weeks of training and support.
90% projects reported on time delivery
Within the next 6 months, 90% projects reported on time delivery, 88% projects reported delivery within costs and an increase in early detection of issues by 60%.
Reduction in team member stress
Optimized processes and effective processes reduced overall team member stress and enhanced customer Experience.
Learning solutions for the Workplace
Customized. Experiential. Practical. Measurable.
Workle Corporate Consulting Inc.
Greater Toronto Area, Ontario,
Canada